Automated messages are used for triggered message sends. They can be sent through any available channel: email or mobile push (via Urban Airship integration).
Actions needed to create and send an automated message:
Create new automation
- Navigate to Message Automation › Create New Automation.
- Fill out the fields to create a new automated message.
- Message name - The friendly name that will be referenced in the system.
- Message key - The name used to reference the message in the database for API calls.
- Tags - Used for searching messages in the system.
- Classification - Give the message a classification to comply with SPAM laws.
- Promotional - For subscribers that gave permission to receive a promotional message. Note that promotional messages will only be sent to contacts that are both valid and have a subscribe status of "subscribed".
- Transactional - For subscribers that are receiving the message based on an order. Transactional messages can be sent to anyone who is valid regardless of their subscribe status.
Note: Transactional classification should only be set when you are certain the message meets your local legislation for what is defined as a transactional message.
- Channels - Choose the desired channel.
Create the message content
The message content requirements will differ depending on the channel.
Publish the message
Before a message is published, it is labeled as a draft message and sending methods will be disabled.
After completing the message headers and message content, the message can be published.
Click the button labeled "Publish" to publish the message.
The published message is the version that will be sent.
You are able to work on another draft without affecting the published version for testing purposes.
Past versions are automatically saved and are available for rolling back.
Enable the sending method
The sending method determines how the message will be sent. There are 3 sending methods:
- API - messages that are send via an API call.
- Event Triggered - messages that are sent from a event trigger.
- Recurring - messages that are sent on a recurring basis.
In the next article we will learn about content versioning.